Shipping policy

Shipping Policy

Thank you for shopping at The Cook's Counter. We're committed to getting your kitchen tools to you quickly and safely.

Processing Time Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You'll receive a confirmation email with tracking information once your order has shipped.

Shipping Rates & Delivery Times Shipping rates are calculated at checkout based on your location and selected shipping method. Estimated delivery times are provided at checkout and are not guaranteed — actual delivery times may vary depending on your location and carrier.

Domestic Shipping (United States) We ship to all 50 US states. Standard shipping typically takes 3–7 business days after processing.

International Shipping At this time, we ship to select international destinations. International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the customer.

Order Tracking Once your order ships, you'll receive an email with a tracking number. You can use this to monitor your delivery status directly with the carrier.

Lost or Damaged Packages If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date at [your contact email]. We'll work with you to resolve the issue promptly.

Contact Us For shipping questions, reach out via our Contact page.